Returns & Exchanges
At 1 Hair Stop, we want you to love your new look, which is why we offer a seamless return and exchange process for unused hair extensions in their original packaging. Please ensure the security seals remain intact to qualify for a full refund or replacement within 7 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Quality Inspection Check
Ensure the hair extensions are unworn, unwashed, and still attached to the original backing card with all hygiene seals unbroken.
Pack and Ship
Securely package your items in the original box and use the prepaid shipping label provided via email to send the package back to our warehouse.
Refund Processing
Once our experts verify the condition of the return, your refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing